Noble Systems Corporation, a global leader in unified contact center technology solutions, once again saw noteworthy growth in patent holdings in 2015, obtaining 32 new patents for its contact center technologies and continuing its upward trend from the previous two years. The growth of its
patent library is targeted at protecting the technology investments of Noble Systems’ clients.
The 32 issued patents in 2015 surpass the company’s notable patent growth from 2014 by more than 50%. The new patents are related to a number of Noble Systems’ different product offerings in such areas as TCPA compliant wireless number dialing, callback processing, use of speech analytics for compliance solutions, scheduling solutions, and agent training. Some of the technology innovations patented in 2015 include:
- 9,037,119 entitled "Dialing Wireless Skip-Trace Numbers in a Contact Center"
- 9,065,915 entitled "Sending Callback Text Messages From a Contact Center"
- 9,100,483 entitled "Properly Ascertaining Shift-Related Work Deficiencies of Contact Center Agents "
- 9,154,623 entitled "Using a Speech Analytics System to Control Recording Contact Center Calls in Various Contexts"
“Noble’s continued success in patenting innovative solutions goes hand-in-hand with our commitment to delivering smart technologies that help our clients improve performance and efficiency in reaching their customers,” said Jim Noble, President and CEO of Noble Systems. “We continue to encourage and reward our employees through a culture of innovation. Our recent recognition by the Technology Association of Georgia as a Top 40 Innovator for the second consecutive year is a reflection of this environment. We believe this approach is a key component that sets us apart from other providers in the contact center technology marketplace.”
